By Engaging Stakeholders and Thought Leaders

Xylem’s tagline is an inclusive invitation: Let’s Solve Water. Addressing the many water challenges our planet faces is a huge and vital undertaking that calls for collaboration and teamwork. We utilize a variety of resources and tactics to create two-way communication channels with our many stakeholders.

For Xylem employees, who work around the globe, we regularly distribute communications on our business strategy and results, as well as many different issues and topics of interest. These, along with a biennial company-wide survey, are translated into multiple languages to help foster a “one company” culture.

For customers and end users, we publish news about our products and services through a variety of media channels, original research, white papers and case studies, and a customer-focused digital magazine Impeller. We also conduct voice-of-customer interviews and customer satisfaction surveys to learn more about their needs and their perceptions of our company and our products.

We also collaborate with other business and industry leaders through a variety of forums. Xylem is a member of several water- and sustainability-related organizations, such as Ceres, the UN Global Compact, the U.S. Water Alliance and the Value of Water Coalition, and we participate in and sponsor leading water-industry events.

By connecting and engaging the many talented people in our global workforce, and reaching out to external stakeholders and industry thought leaders, we amplify and accelerate our efforts.

Metrics:

Stakeholder Engagement

In 2015, Xylem collected more than 4,500 individual responses from customers about their experience with Xylem and how we can improve our performance and products going forward. The responses included transactional feedback, which was collected at digital “touch points” with a customer, and relationship-based feedback, which was collected proactively through direct interactions with our company. We also began using the Net Promoter Score (NPS) tool to measure customer satisfaction, which is being rolled out Xylem-wide in 2016.

Collaborations

In 2015, Xylem expanded our reach and impact through leadership, supporting and membership roles in many water, sustainability and industry organizations:

Member of:

Partner with:

Listed in:

Water Industry Associations

Xylem Watermark Nonprofit Partners

Sustainability-Related Financial Indices

Europump
Hydraulic Institute
International Water Association
Stockholm International Water Institute
Water Environment Federation
China Women’s Development Foundation
EarthEcho International
Fundación Avina
Mercy Corps
Planet Water Foundation
Water For People
Dow Jones Sustainability Index
NASDAQ CRD Index
FTSE4Good Index Series

Sustainability Reporting Organizations

Water Research and Education Partners

CDP (formerly Carbon Disclosure Project)
Ceres
Global Compact Nordic Network
UN Global Compact
Singapore Public Utilities Board
MASDAR
MIT

Manufacturing/Business Associations

MAPI Sustainability Council and Environment, Safety & Health Council
National Association for Environmental Management

Governance/Ethics Associations

Ethics Resource Center
Ethisphere
Society of Corporate Compliance and Ethics

Member of:

Water Industry Associations

Europump
Hydraulic Institute
International Water Association
Stockholm International Water Institute
Water Environment Federation

Sustainability Reporting Organizations

CDP (formerly Carbon Disclosure Project)
Ceres
Global Compact Nordic Network
UN Global Compact

Manufacturing/Business Associations

MAPI Sustainability Council and Environment, Safety & Health Council
National Association for Environmental Management

Governance/Ethics Associations

Ethics Resources Center
Ethisphere
Ethics Resources Center
Society of Corporate Compliance and Ethics

Partner with:

Xylem Watermark Nonprofit Partners

China Women’s Development Foundation
EarthEcho International
Fundación Avina
Mercy Corps
Planet Water Foundation
Water For People

Water Research and Education Partners

Singapore Public Utilities Board
MASDAR
MIT

Listed in:

Sustainability-Related Financial Indices

Dow Jones Sustainability Index

NASDAQ CRD Index

FTSE4Good Index Series

Feature Stories

Tightening Our Supply Chain Partnerships

Xylem works with more than 11,000 suppliers in all regions of the world, spending approximately $2 billion each year for the parts, systems and services we need to produce and deliver water solutions to our customers.

As we take action to become a more sustainable company, we also strive to ensure that our suppliers share our values. They aren’t simply delivering motors, components, raw materials and other resources; our suppliers are a reflection of our organization.

Xylem operations conduct most of their business with local suppliers, but all suppliers — regardless of size or location — are expected to adhere to our global sustainability standards. In 2015, we took a number of steps to ensure we are partnering with suppliers who support and reflect our sustainability culture.

Using a more rigorous and far-reaching process than in years past, we conducted sustainability audits with existing suppliers in Europe, and have more audits planned for 2016. The audits prioritized suppliers located in countries where human and labor rights issues could be a concern, and on suppliers located in water-stressed areas. The audit questionnaires focused on the following areas: environment, health and safety practices, including water-related risk management; human rights and labor rights; conflict minerals, business continuity planning and facility security.

As part of our new procurement process, any new Xylem supplier is required to align with our culture — in terms of product quality, process capabilities and sustainable actions.

These initiatives augment other supplier-focused sustainability activities that have been in place for a number of years. Xylem requires its suppliers to adhere to the standards in our Supplier Code of Conduct, and we conduct regular audits to ensure compliance and take corrective actions where necessary.

Xylem’s standard procurement Terms and Conditions requires our suppliers to comply with Xylem’s technical and commercial requirements, as well as all applicable legal regulations, human and labor rights, and with our Supplier Code of Conduct.